Coming July 13th, CFB will be upgrading our online banking to provide you with a more user-friendly way to access your accounts 24/7 and provide CFB the opportunity to offer Mobile Deposit! We are excited about this upgrade and improvements for our customers.
However, due to the complexity of this transition, CFB will not be able to convert Bill Pay or Internal Transfer settings from the current online banking platform. Prior to July 13th, all customers will need to follow the instructions provided to you through your Online Banking account messages in order to print out any Bill Pay information you will need to re-enter the payment data into the new platform. CFB has determined this is the best way to ensure your current Bill Pay vendors and settings are accurate and complete in the new platform.
THIS MAY AFFECT ANY PAYMENTS THAT ARE SET UP TO PAY DURING THIS PERIOD OF TIME. It is recommended that if you have a scheduled payment from July 13-July 17th, that this payment is rescheduled or made prior to July 13th or other payment options, such as sending a check should be done to ensure your payment is received. The set up of the new Bill Pay information on the customer’s side will determine how quickly your bill payments can resume.
Also, if you have any internal transfers between accounts at CFB that you had established through the Online Banking feature, these will need to be re-established on this new platform. This DOES NOT AFFECT any transfers that have been set up by the bank for loan payments or other transfers such as Christmas Clubs.
We are here to help, so please give us a call if you have any questions or need assistance on how to get your Bill Pay information to prepare for this transition to something GREAT! Please remember, obtaining your Bill Pay and Transfer information must be completed on the existing platform PRIOR to July 13th. After this date, this information will no longer be available.